> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.adoric.com/sitemap.xml
> Use this file to discover available pages before exploring further.
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# Adoric Cart is not opening

The most common cause is the app embed. Check that **App embed is active** appears at the top of the Adoric Cart home page.

Check whether the cart never opens, or only fails on some devices or pages.

## The cart never opens

1. On the Adoric Cart home page, look for **App embed is active**.
2. If it's missing, click **Enable** in the **Enable app embed** task.
3. In the theme editor, turn on **Adoric Cart**, then click **Save**.
4. In the **Carts** list, check that your cart shows **Active**.

|| If you changed your theme, turn on the Adoric Cart app embed in the new theme too.

## The cart doesn't open when a product is added

1. Open your cart in the cart editor.
2. Go to **Cart** tab > **Settings**.
3. Check that **Open cart drawer on add to cart** is selected.

## The cart doesn't open on some devices

Go to **Cart** tab > **Settings** and look at **Show on devices**. If it's set to **Desktop** or **Mobile**, the cart doesn't show on other devices.

## Your theme's cart opens instead

Some themes or other cart apps can get in the way. Ask us for a free check. On the home page, click **Complete check for free** in the **Cart compatibility check** task.

## What to send support

* Your store URL and the page where the problem happens
* Your theme name
* Any other cart apps you use
* Whether the problem started after a change, for example a new theme

## Related articles

* Turn on Adoric Cart in your theme
* Create, save, and activate your cart
* My cart changes are not showing in my store
* Get help from the Adoric team

Still need help? Get help from the Adoric team