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# Product recommendations are not showing

If recommended products don't show, start with the Shopify Search & Discovery app. **AI recommendations** need at least 1 product set there.
Check whether recommendations never appear, or only disappear in some carts or on some devices.
## No recommended products appear at all
1. Go to **Cart** tab > **Body**, and check that the **Product upsell** or **Side product upsell** toggle is on.
2. Click the section, then look at the **Products** area.
3. If you use **AI recommendations**, click **Open Search & Discovery**.
4. In the Shopify Search & Discovery app, set at least 1 product.
5. Check that **Show products** is set to 1 or more.
## Recommendations disappear in some carts
1. Click **Product upsell** or **Side product upsell**, then look at the **Settings** area.
2. Look at **Hide upsell for products already in cart**. If it's selected, products already in the cart aren't recommended again.
3. Look at **Remove upsells when cart is empty**. If it's selected, recommendations don't show in an empty cart.
## Side recommendations are missing on some devices
1. Click **Side product upsell**.
2. In the **Settings** area, look at **Show on devices**.
3. On mobile, look inside the cart. On mobile devices, the side product upsell appears inside the cart, not beside it.
## The whole cart is missing on some devices
Go to **Cart** tab > **Settings** and look at **Show on devices**. If it's set to **Desktop** or **Mobile**, the cart doesn't show on other devices.
## What to send support
You can also click **Get support** in the **Products** area. Please send us:
* Your store URL and the page where the problem happens
* Whether you use **Product upsell**, **Side product upsell**, or both
* Whether you use **AI recommendations** or **Manual selection**
* The device and browser where recommendations are missing
* Whether the problem started after a change (for example, a new theme)
## Related articles
* Recommend products in your cart
* Show product recommendations beside your cart
* Choose AI recommendations or pick products yourself
* My cart changes are not showing in my store
Still need help? Get help from the Adoric team