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# Rewards are not applying

Most of the time, the reward tier isn't set up the way you expect. Open **Cart** tab > **Body** > **Rewards** and check each tier.

Let's go through the checks one by one.

## Check that Rewards is on and saved

1. Open your cart in the cart editor.
2. Under **Body**, check that the **Rewards** toggle is on.
3. If **Save** appears in the top bar, click it.
4. Check that the **Cart status** switch is on, so the cart shows **Active**.
## Check your tier settings

1. Under **Unlock rewards by**, check whether you chose **Cart total** or **Products quantity**.
2. Open each tier and check its **Reward type** and **Min. price**.
3. For a **Discount** tier, check the **Discount unit** and **Discount value**.
4. For a **Free product** tier, check that a product is added under **Products**.
## Check excluded products

In **Settings**, if **Exclude products from being counted** is selected, those products don't count toward the goal.

## Check who can see it

At the bottom of the panel, check **Who will see this widget**. If it's set to customers with tags, other shoppers won't see the reward.

## What to send support

* Your store URL and cart name
* The tier settings and the cart total you tested
* What you expected and what happened
## Related articles

* Reward shoppers as their cart grows
* Offer free shipping as a reward
* Unlock a discount as the cart grows
* Choose who sees each cart section
Still need help? Get help from the Adoric team