How Does Adoric Post Purchase Upsell Affect My Fulfillment?
When a customer completes payment during checkout, Shopify generates the order. If the customer is presented with a post-purchase upsell through the Adoric Post Purchase app, the order is assigned a fulfillment status of On Hold.
This On Hold status indicates that the order should not be fulfilled immediately, as the customer may add additional items by accepting the post-purchase upsell offer. Once the post-purchase process is completed, the order will be updated and the hold will be lifted.
Releasing Post-Purchase Fulfillment Holds
The fulfillment hold is automatically released under the following conditions:
- The customer accepts or declines all post-purchase upsell offers.
- 60 minutes have passed since the order's creation, regardless of the customer’s interaction with the offers.
After the hold is released, the fulfillment status changes to Unfulfilled, indicating that the order is ready for processing.
Post-Purchase Fulfillment Scenarios
The table below outlines various customer scenarios and how they affect order fulfillment status and the release of post-purchase holds.
Customer Scenario | Order Fulfillment Status | Fulfillment Hold Release Timeline | Number of Transactions/Payments | Order Edited After Creation? |
|---|---|---|---|---|
Customer did not see a post-purchase offe | Unfulfilled | N/A | 1 | NO |
Customer sees a post-purchase offer and declines | On Hold | Hold is released immediately after decline | 1 | NO |
Customer sees a post-purchase offer and closes browser tab | On Hold | Hold is released after 60 minute | 1 | NO |
Customer sees and accepts a post-purchase upse | On Hold | Hold is released immediately after acceptance | 2 (or 3 if both upsell offers accepted | YES |
Understanding how post-purchase upsell offers affect your fulfillment process is crucial for ensuring that your orders are processed at the right time. Keep in mind that the fulfillment status will remain On Hold until all post-purchase actions are completed or the 60-minute window has passed.
If you have any further questions or need additional information, don't hesitate to reach out to our support team!
Updated on: 29/10/2024
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