Why Is My Post-Purchase Offer Not Showing?

Troubleshooting Tips for Adoric Post Purchase

If your 1-click post-purchase offer isn't showing up, several common reasons could explain why. Below are the most frequent causes and solutions to help you troubleshoot the issue:

Common Reasons Your Offer May Not Appear

1. Unsupported Payment Methods

The customer may have used an unsupported payment method such as an installment service or wallet service. These include:

• Klarna, Sezzle, Affirm, AfterPay
• Apple Pay, Amazon Pay, Google Pay

For more details, see our article on Supported Payment Methods.

2. Multi-Currency Settings

If your store has multi-currency enabled and the order was made in a currency other than your primary "store currency", post-purchase offers may not display.

3. PayPal Automatic Payments Not Enabled

If the order was placed using PayPal, check if your store is approved for PayPal Automatic Payments. Without this approval, post-purchase offers won’t be displayed. Learn how to check your status in our PayPal Automatic Payments guide.

4. Adoric Not Enabled as Post-Purchase Page App

Ensure that Adoric Post Purchase is enabled as the post-purchase page app in your Shopify Checkout settings. Without this, offers won’t appear.

5. Payment Using Gift Card, Cash on Delivery (COD), or $0 Orders

Orders paid entirely with a gift card, via cash on delivery, or orders totaling $0 (free) will not trigger post-purchase offers.

6. Subscription Products

If the original order contains a subscription product and the upsell product is also a subscription, the post-purchase offer may not be displayed.

7. Out-of-Stock Products

If the upsell product has inventory tracking enabled and the stock is zero or less, the post-purchase offer won’t appear.

8. Local Delivery Orders

Orders that are for local delivery may not display post-purchase upsell offers.

9. Shopify Platform Load

Occasionally, the Shopify platform may experience high traffic or heavy load, which can affect the display of post-purchase offers.

If you have any further questions or need additional information, don't hesitate to reach out to our support team!

Updated on: 29/10/2024