Getting Started
How to enable app in Settings
When you install the Adoric Post-Purchase Upsell app, additional settings become available in your Shopify Admin. For the post-purchase page to display in checkout, complete the configuration in the app settings. Quick Steps In your Shopify Admin, go to Settings. 2Few readersPayment Methods. How Payment Method Affect Your post-purchase upsells
In some cases, post-purchase offers created using the Adoric Post Purchase app may not be displayed. This is due to certain limitations in Shopify's Post-purchase Extensions API. Please refer to Shopify's official documentation for more details on these limitations. Here, we wilFew readersPayPal Automatic Payments
PayPal Automatic Payments for Adoric Post Purchase Offers If you are using PayPal Express in your Shopify store, Shopify automatically requests approval for Reference Transactions from PayPal on your behalf. This approval is necessary when you're using an app like Adoric Post Purchase, which automatically charges customers after their initial purchase. Without approval for Reference Transactions from PayPal, post-purchase offers will not be shown to your customers. How to ActivateFew readers
FAQ
How Do Adoric Post-Purchase Upsell Offers Affect My Original Order?
When a customer interacts with a one-click upsell offer created through the Adoric Post Purchase app, the original order is modified instead of generating a separate order. This helps streamline the checkout process for both the merchant and the customer. Fulfillment Hold and Processing Once the customer is presented with a post-purchase upsell offer, the order is placed on a fulfillment hold for up to 60 minutes. This hold allows the customer to decide whether to accept or decline theFew readersCan a Multi-Currency Setup Affect Adoric Post Purchase Offers?
Yes, having a multi-currency setup in your Shopify store is one of the significant limitations that can affect post-purchase offers created using the Adoric Post Purchase app. How Multi-Currency Affects Post-Purchase Offers If a customer places an order using a currency that is different from your store's native currency (for example, your store operates in USD but the customer checks out in EUR), Shopify will not display any post-purchase offers for that order. This is a known limitation wFew readersWhy Is My Post-Purchase Offer Not Showing?
Troubleshooting Tips for Adoric Post Purchase If your 1-click post-purchase offer isn't showing up, several common reasons could explain why. Below are the most frequent causes and solutions to help you troubleshoot the issue: Common Reasons Your Offer May Not Appear Unsupported Payment Methods The customer may have used an unsupported payment method such as an installment service or wallet service. These include: Klarna, Sezzle, Affirm, AfterPay Apple Pay, Amazon Pay, GoogleFew readersHow Does Adoric Post Purchase Upsell Affect My Fulfillment?
When a customer completes payment during checkout, Shopify generates the order. If the customer is presented with a post-purchase upsell through the Adoric Post Purchase app, the order is assigned a fulfillment status of On Hold. This On Hold status indicates that the order should not be fulfilled immediately, as the customer may add additional items by accepting the post-purchase upsell offer. Once the post-purchase process is completed, the order will be updated and the hold will be lFew readers