Analytics are missing or look wrong

Most of the time, the filters are the cause. Check the cart and date range at the top of the Analytics page first.

Check whether all numbers are empty, or only some of them.

All numbers are empty

1. On the Adoric Cart home page, check that App embed is active appears at the top.
2. In the Carts list, check that your cart shows Active.
3. Open your store and add a product, to check that your cart opens.

If your cart was just turned on, numbers appear after shoppers use it.

Numbers look too low or too high

1. At the top of the Analytics page, check the cart filter. All carts shows every cart together.
2. Check the date range, for example Last 30 days.
3. Check whether Previous period is on. The changes compare with the period before.

Upsell or widget revenue is empty

Revenue by widgets and Upsell revenue count only orders with products from those widgets. If no shopper used them in the date range, you'll see "No upsell revenue in this date range."

Check that Product upsell, Side product upsell, or Shipping protection is turned on in your cart.

What to send support

• Your store URL
• The cart and date range you're looking at
• Which numbers look wrong, and what you expected
• Whether the problem started after a change, for example a new theme

Related articles

• See how your cart is performing
• What each cart metric means
• Turn on Adoric Cart in your theme

Still need help? Get help from the Adoric team

Updated on: 15/10/2026