Articles on: Adoric Cart

Rewards are not applying

Most of the time, the reward tier isn't set up the way you expect. Open Cart tab > Body > Rewards and check each tier.


Let's go through the checks one by one.


Check that Rewards is on and saved


  1. Open your cart in the cart editor.
  2. Under Body, check that the Rewards toggle is on.
  3. If Save appears in the top bar, click it.
  4. Check that the Cart status switch is on, so the cart shows Active.

Check your tier settings


  1. Under Unlock rewards by, check whether you chose Cart total or Products quantity.
  2. Open each tier and check its Reward type and Min. price.
  3. For a Discount tier, check the Discount unit and Discount value.
  4. For a Free product tier, check that a product is added under Products.

Check excluded products


In Settings, if Exclude products from being counted is selected, those products don't count toward the goal.


Check who can see it


At the bottom of the panel, check Who will see this widget. If it's set to customers with tags, other shoppers won't see the reward.


What to send support


  • Your store URL and cart name
  • The tier settings and the cart total you tested
  • What you expected and what happened


  • Reward shoppers as their cart grows
  • Offer free shipping as a reward
  • Unlock a discount as the cart grows
  • Choose who sees each cart section

Still need help? Get help from the Adoric team

Updated on: 15/10/2026

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